How LeadFlows CRM works
Five steps, from the moment someone asks about a service to the moment they're sitting in your chair.
- 1
Add the enquiry
Type in a name and number in seconds when someone calls or messages, or paste your capture link on your website and in your bio so enquiries land as cards on their own. Every card records where the person came from.
- 2
Follow up without remembering to
New cards can start a follow-up text sequence you've written yourself — a friendly nudge after a few hours, another the next day, one more later in the week. Sending stops the moment the customer replies or books, and never happens overnight.
- 3
Book the appointment
Pick the service, staff member and time. Only genuinely free time shows, based on your opening hours, blocked days and how long the service takes. Both you and the customer get a confirmation email.
- 4
Take the deposit
Mark a deposit as taken so no-shows cost you less, and see at a glance which bookings are still waiting to pay.
- 5
See what's working
Your dashboard shows today's new enquiries, follow-ups due and bookings; the analytics page shows conversion rate, your best sources and your top performers.
Common questions
Is it free?
The CRM itself is free to use — pipeline, calendar, tasks, staff and analytics. Automatic text messaging is an optional paid add-on because the phone carriers charge for every message.
Do my staff need their own logins?
Yes, and that's a good thing. You invite each person, choose what they can see, and can change or remove their access at any time.
Do customers get texts from a random number?
No. Your salon gets its own local texting number, and replies come back into your inbox in the app.
What happens if someone asks to stop?
Anyone who replies STOP is opted out immediately and never texted again from your number.
Is my customer data private?
Each business only ever sees its own data. We never sell personal information — see our Privacy Notice for the details.
Ready to try it?
Create your workspace and add your first enquiry in a couple of minutes.